You play a video or a song and hear nothing, but phone calls sound perfectly fine. This is confusing, but it is actually good news: your speaker is working, because calls use the same speaker. The problem is almost always a setting — and it is usually quick to fix.
First, check the media volume separately. Android and iPhone have separate volume sliders for calls, media, ringtones and alarms. Press the volume-up button while a video is playing — that adjusts the MEDIA volume. If you only press volume buttons on the home screen, you may be adjusting the ringtone instead. Also check that the phone is not in silent or Do Not Disturb mode, which can mute media on some phones.
Second, check Bluetooth. If your phone is connected to a Bluetooth speaker, earphones or even a car, the sound goes there instead of the phone speaker. Swipe down and check the Bluetooth icon, or look at the media output in the volume panel. Turn Bluetooth off and play the video again.
Third, test another app. Play a video on YouTube, then try the music app, then a voice note. If only one app is silent, that app's own sound setting or cache is the problem — clear the app's cache or reinstall it. If all apps are silent, restart the phone.
Also check "Separate app sound" or "Media output" settings, which can send one app's audio to another device. And check that no headphone is stuck in the jack — a phone that thinks headphones are plugged in will not play sound from the speaker.
If media sound is still missing after a restart and a settings check, but calls still work, the audio software may need a reset. Try a network-and-settings reset before visiting a repair shop — but if the speaker crackles or cuts out, get it checked by a technician.
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